Once Upon a Trip
US
OUTrip -Once Upon a Trip-is an educational project created by people who wanted to share the experience of traveling abroad. YOUR EXPERIENCES , OUR VALUES. So that we can offer an education that transforms our students into global citizens. To create their own way in life and show them a world of possibilities thanks to languages knowledge.
Seriousness and guarantee and support our operations. We continuously improve our communication channels, the technological structure, and human resources. The result is synthesized in being able to offer immediate solutions always to your measure. We have come to understand that the world of travel, manifests very specific demands and needs.
From our beginnings, personalization, quality, creativity and technological capacity are our values. The educational offer is aimed at young people, adults, university students and professionals who need to learn or improve their language and choose as a best option to go abroad.
Mision
OUTrip provides professional assistance to all those who need a travel service. The effort is focused on giving quick, accurate and efficient answers, seeking to satisfy our customers with our service, advice, commitment, price, solution of possible problems (before, during or after each trip).
Vision
Promote the sustainable growth of the organization, based on permanent innovation in both the provision of services, the approach to customers, the quality of information, the right advice for each stakeholder. Position OUTrip as a reference in study trips in collaboration with educational centers and training schools. We are committed to making a positive contribution to the global community through strategic partnerships, support for good causes and cutting-edge research to improve the way people learn.
Values
The company is based on honesty, mutual respect, teamwork, responsibility, professionalism, transparency in actions, commitment, growth, constant innovation and the importance of our customers for the vitality of the company .
DIRECCIÓN
"Our goal is to provide future generations with tools to cope with a global and competitive environment where languages make a difference."
" Creo que la generación Z tiene el poder de cambiar la sociedad a su antojo. A través del idioma los cambios son más profundos. Necesitan herramientas que les incentiven a crecer."
NUESTROS NUMEROS
CO2
IMPACTO 97,10 tn CO2
Transporte: 60%
Residuos: 10%
Secundarias: 30%
Fidelidad
IMPACTO : 86%
Nuevos clientes anuales: 30%
Fidelidad a 1 año: 95%
Fidelidad a 2 años 79%
CORPORATE POLICIES
QUALITY & SATISFACTION
OUTrip is dedicated to the management of educational projects abroad and advises both business and leisure travelers, companies and individuals. Within the scope of these activities, OUTrip defines the incorporation of a Quality Management System based on the ISO 9001 Standard in which it commits to:
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The continuous improvement in the implementation and especially to obtain the satisfaction of the client in the fulfillment of his requirements.
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Establish and review annual objectives for quality management.
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Comply with all applicable legal requirements, as well as the requirements established by the organization and its clients.
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Encourage the participation of all employees in the implementation and continuous improvement of the Quality Management System.
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Potentiate the leadership of the management through its commitment to the Quality Management System.
It is the responsibility of all OUtrip members to know, disseminate and ensure compliance with this Quality Policy.
